Business phone system with managed VoIP and flat-rate support
Still paying for an outdated business phone system or expensive traditional lines? TANET moves your team to managed VoIP with clear calls, modern features, and a predictable monthly cost. Setup, number porting, and support stay with one local team.
Why choose TANET VoIP?
- Experience with full VoIP deployments
- Support 8AM–5PM PT Mon–Fri
- Outages handled 24/7/365
- Phones + IT on one flat-rate path
206.501.4337
WA · OR · ID
A business phone system with every element project-managed
TANET can handle every part of a VoIP deployment. That runs from the internet connection to isolated network infrastructure and number porting. Experience keeps the move smooth.
Reliable voice
Redundancy is built into the service to lower risk and keep day-to-day calling reliable.
Infrastructure
Dedicated deployment hardware supports your phone devices the right way.
Dedicated connection
A data connection provisioned for voice keeps call quality from becoming an afterthought.
Messaging
Messaging is built into the UC client for better team communication.
Conferencing
Voice and video conferencing integrate with your phones for modern meetings.
Reports
Reports give you insight into your organization’s calling patterns.
What a cloud phone system gives your team
A cloud phone system runs over the internet instead of copper lines. You get professional communication without managing an on-site phone server or paying surprise bills.
- Auto-attendants — route callers to the right person or department
- Mobile apps — take business calls on a cell phone without sharing a personal number
- Call recording — available where your plan and policies call for it
- Video conferencing — meetings from the same platform
- Unlimited calling options — as scoped for your plan
- Integration — with existing systems, as scoped for your plan
Meetings
Schedule and join meetings on the fly. Step away from the desk phone and stay mobile.
Organization
A desktop app handles messaging, collaboration, scheduling, and on-demand call routing.
Softphone calls
Make and receive calls from your computer with one-touch status and hot desking.
How we move you to a new business phone system
Changing phones can feel risky. Our process keeps your numbers, your callers, and your staff in the loop at every step.
Review
We look at how your team uses the phones today, including lines, call flows, and any systems that need to connect.
Prepare the network
We check your internet connection and set up the network so voice traffic gets the priority it needs.
Port and install
We move your existing numbers, configure devices and apps, and schedule the cutover to limit disruption.
Train and support
Staff get a short walkthrough. After go-live, the same team handles changes and support.
Business phone system planning for 911
Internet-based phones handle emergency calls differently than old landlines. Every phone needs an accurate registered location, and staff should know what happens during a power or internet outage.
The FCC guide to VoIP and 911 service explains these rules. We build them into setup so your locations are recorded correctly.
Keeping calls clear
Most call quality problems start on the network, not the phone. Because we also manage IT, we can see both sides. Voice gets a dedicated or prioritized connection, and changes to your network do not break the phones.
How number porting works with a new business phone system
Your phone numbers are part of your brand. Clients, vendors, and old business cards all point to them, so keeping them is part of every plan.
What porting means
Porting moves your existing numbers from your current carrier to the new service. Callers keep dialing the same numbers; only the service behind them changes. Number porting is part of our deployment process, and our team coordinates it as part of the project.
Your current lines stay in place until the scheduled cutover. We set the cutover for a time that limits disruption, and staff get a short walkthrough so day one is not a surprise. After go-live, the same team handles changes and support.
What we plan before the switch
- Lines — every number your team uses today, from the main line to direct dials
- Call flows — who answers first, where calls go when the office is closed, and what callers hear on the auto-attendant
- Connected systems — anything that needs to connect to the phones
- Devices and apps — desk phones, softphones, and mobile apps configured before cutover
- 911 locations — an accurate registered location for every phone
How a cloud phone system works for each part of your team
The same platform serves the front desk, managers, and staff on the road. Here is how the features land day to day.
| Who | What they use |
|---|---|
| Front desk | Auto-attendants route callers to the right person or department, and on-demand call routing in the desktop app moves calls where they need to go. |
| Remote and hybrid staff | Mobile apps take business calls on a cell phone without sharing a personal number. The softphone makes and receives calls from a computer with one-touch status. |
| Shared desks | Hot desking lets staff sign in at an available phone or computer, so the line follows the person instead of the desk. |
| Managers | Reports give insight into your calling patterns, and call recording is available where your plan and policies call for it. |
| The whole team | Messaging in the UC client, plus voice and video conferencing from the same platform for scheduled or on-the-fly meetings. |
| Conference rooms | Poly and Yealink conference room solutions, managed with updates and remote configuration like every other device. |
Because the business phone system runs on the same network we manage, adding a user, changing a call menu, or moving a desk is a request to our team, not a carrier ticket. You ask us and we make the change.
Poly and Yealink phones, managed end to end
From desktop IP phones to wireless and conference room solutions, we pick the right devices and manage them. That includes automatic updates, remote configuration, and replacement handling, so hardware issues are not your project.
- Single vendor — phones plus managed IT support for faster help and simpler management
- Continuity-minded — hosted VoIP with built-in redundancy and failover planning
- Scales with you — from small-office packages to larger business phone systems
- Security updates — ongoing maintenance without extra effort on your part
Businesses across Greater Puget Sound, the Portland metro, and the Treasure Valley choose TANET because setup, number porting, training, and support stay with one team.
Phones are one part of a bigger picture. See managed IT services Seattle or cloud management services to connect your phones with the rest of your IT.
Keeping your business phone system running
Phones are how clients reach you. We plan for the moments when something goes wrong, not just the normal workday.
Outage response
Partner VoIP support runs 8AM–5PM PT, Monday through Friday. Potential outages are supported and handled 24/7/365.
Power and internet backup
VoIP phones need power and a working connection. We can plan battery backup and a secondary path, such as mobile apps, so calls keep flowing.
Business phone system security
Phones and apps get ongoing updates. Access is limited to the people who need it, which lowers the risk of account misuse and fraud.
Changes on request
New hires, departures, and call menu updates are handled by our team, so your business phone system always matches how you work.
When phones and IT come from one provider, troubleshooting is faster. We can check the network, the phone service, and the device without waiting on a separate vendor.
Signs your business phone system needs an upgrade
If any of these sound familiar, a managed cloud phone system is worth a look.
Staff work outside the office
Remote and hybrid staff need to take business calls from anywhere without giving out personal numbers.
Bills keep growing
Traditional lines and add-on charges add up. A flat-rate plan makes the monthly cost predictable.
Changes take too long
Adding a user or changing a call menu should be quick. With managed VoIP, you ask us and we make the change.
Nobody owns the phones
If phone problems bounce between a carrier and an IT vendor, one team for both removes the finger-pointing.
Business phone system support across WA, OR, and ID
Local technicians in each market handle on-site installs and fixes. Many issues are solved remotely first.
206.501.4337
Seattle, Bellevue, Kirkland, Redmond, Everett, Bothell and greater Puget Sound.
Clients often pair phones with IT support Seattle, IT support Boise, managed IT in Portland, or managed IT in Boise.
How to choose a business phone system for a small office
A business phone system is more than a dial tone. For a small business it is how customers reach you, how calls move between staff, and how your team stays reachable when they work from home or on the road. A cloud phone system runs those features over your internet connection instead of a closet full of hardware, so adding a user or a new location is a configuration change rather than a wiring project.
When you compare options, start with how your calls actually flow today. Who answers first? What happens after hours? Which calls need to ring several people at once? Those answers decide whether you need an auto attendant, ring groups, call queues, or simple forwarding to mobile phones.
Features worth asking about
- Auto attendant and call routing so callers reach the right person or department without a receptionist.
- Desk phones, softphones, and mobile apps on the same extension, so staff can take business calls anywhere.
- Voicemail to email so messages are not trapped on a single handset.
- Number porting so you keep the numbers customers already know.
- Call recording and reporting where your business or industry needs them.
Network readiness matters
Voice quality depends on your network. Before a cutover, TANET reviews internet bandwidth, firewall settings, and switch configuration so voice traffic gets priority over large downloads. Many call-quality complaints trace back to the local network rather than the phone service itself, so this review is a normal part of planning a move to a cloud phone system.
Planning the switch
A typical move includes an inventory of current numbers and lines, a call-flow design, number porting, phone setup, and user training. Scheduling the cutover for a quiet period keeps disruption low. Security reviews and backup planning for related systems are available as separate services if you want them alongside the phone project.
Cloud phone system vs. traditional on-premises phone system
Most small businesses comparing a new business phone system are choosing between two models. A traditional system keeps a phone server (PBX) and lines in your office. A cloud phone system puts the call-handling in a provider’s data center and delivers it over your internet connection. Both can work. The right choice depends on how your team works and how much hardware you want to manage.
| Consideration | Cloud phone system | Traditional on-premises system |
|---|---|---|
| Where the system runs | Provider’s data center, reached over the internet | Phone server and equipment in your office |
| Upfront cost | Usually lower; mostly phones and setup | Usually higher; server, cards, and wiring |
| Ongoing cost | Predictable per-user monthly pricing | Maintenance, lines, and occasional hardware replacement |
| Adding users or locations | Configuration change | Often needs hardware or wiring work |
| Remote and mobile work | Built in with softphone and mobile apps | Possible, but often needs extra setup |
| Updates | Handled by the provider | Your team or vendor schedules them |
| Depends on | A reliable internet connection and a well-configured network | On-site equipment and local lines |
For most small offices, a cloud phone system is the simpler long-term choice because it removes the server closet and makes remote work easy. A traditional system can still make sense where internet service is limited or where a business has recently invested in equipment that still meets its needs. We help you weigh those trade-offs honestly instead of pushing one answer.
Business phone system features by team type
Different teams use phones differently. Thinking about your team type helps you avoid paying for features nobody uses and missing the ones that matter.
Front desk and customer-facing teams
- Auto attendant with clear menu options so callers reach sales, service, or billing quickly.
- Call queues with hold messaging when several calls arrive at once.
- Business hours and holiday schedules that switch call routing automatically.
- Busy-lamp indicators on desk phones so the receptionist can see who is available before transferring.
Field staff and remote employees
- Mobile apps that ring the business extension on a smartphone, showing the company number on outbound calls instead of a personal cell.
- Find-me/follow-me so a call tries the desk phone, then the mobile app, before going to voicemail.
- Voicemail to email so messages can be handled between appointments.
Managers and owners
- Call reporting to see call volume, missed calls, and busy periods.
- Call recording where your business needs it for training or record-keeping (check the consent rules that apply to you).
- Simple admin tools for changing a greeting or moving an extension without a service call.
Common mistakes when switching business phone systems
A phone change touches every customer who calls you, so small oversights can feel big. These are the issues we see most often:
- Starting the number port too late. Porting takes time and depends on the current carrier. Start early and don’t cancel the old service until the port is complete.
- Skipping the call-flow design. Copying the old menu as-is can carry old problems forward. Take the chance to simplify.
- Ignoring the network. Voice traffic needs priority on your network. Without quality-of-service settings, large downloads or video calls can cause choppy audio.
- Forgetting fax lines, alarm lines, and door phones. Older devices sometimes rely on analog lines. Inventory them before cutover so nothing stops working unexpectedly.
- Not training staff. A short session on transferring, parking calls, and using the mobile app prevents most day-one frustration.
- Not planning for internet outages. Decide ahead of time where calls should forward (for example, to mobile phones) if your office connection goes down.
What to ask a business phone system provider
Before you sign, ask these questions. Clear answers are a good sign that the provider will be easy to work with after the sale.
- Who do I call for support, and what hours is support available?
- Who handles the number port, and how will you keep calls flowing during the switch?
- Will you review my network and firewall before installation?
- Which of my existing phones can I keep, and which would need replacing?
- What happens to my calls if my office internet goes down?
- How do I add or remove users, and is there a cost to do so?
- What are the contract terms, and how do I leave if the service does not work for us?
- Are security reviews or backup planning for related systems available, and how are they priced?
How TANET supports your cloud phone system after go-live
A business phone system is not a one-time project. Staff change, offices move, and call patterns shift as you grow. After cutover, TANET stays involved so your phones keep working the way your business does.
- Changes on request: new users, updated greetings, holiday schedules, and call-flow adjustments.
- Call-quality troubleshooting: we look at the phone service and your local network together, since problems often sit between the two.
- Coordination with your other IT: because we also support networks, Microsoft 365, and endpoints, phone issues don’t get bounced between vendors.
- Periodic reviews: as your team grows, we check whether your call routing, user count, and features still fit.
If you already work with TANET for managed IT services, your phone system can be supported by the same team that knows your network. If you are new to TANET, a managed IT services assessment is a good first step to see how your phones, network, and support fit together.
Business phone system questions
Who do we call if there is a problem with our phones?
Call 206.501.4337 (WA), 503.488.5437 (OR) or 208.609.4733 (ID). You reach a technician directly. Partner VoIP support runs 8AM–5PM PT Mon–Fri, and potential outages are handled 24/7/365.
How is a managed business phone system billed?
Our VoIP service is billed flat-rate, so your monthly phone cost is predictable.
Can I keep my current business phone numbers?
In most cases, yes. Numbers can usually be ported to a new cloud phone system. We confirm eligibility with your current carrier during planning and schedule the port so calls keep reaching you during the switch.
What is the difference between a cloud phone system and a traditional one?
A cloud phone system runs over your internet connection instead of copper lines. Features like mobile apps, auto-attendants, and video meetings come from the same platform.
Which phone hardware do you support?
We partner with Poly and Yealink for desktop IP phones, wireless, and conference room solutions. Devices are managed with updates, remote configuration, and replacement handling.
Can a technician help with phones on site?
Yes. We have local technicians for on-site work. For quick fixes we can connect remotely at tanet.screenconnect.com.
Can staff use the business phone system from home or a cell phone?
Yes. Mobile apps let staff take business calls on a cell phone without sharing a personal number, and the desktop softphone makes and receives calls from a computer with one-touch status and hot desking.
What do we need before switching to a cloud phone system?
A working internet connection, which we check and prepare so voice traffic gets the priority it needs. We also review how your team uses the phones today: lines, call flows, and any systems that need to connect.
Who makes changes like new users or call menus?
Our team does. New hires, departures, and call menu updates are handled on request, so your business phone system always matches how you work.
Will the new phones work with our existing systems?
Integration with existing systems is available as scoped for your plan. During the review we look at any systems that need to connect to the phones, so nothing is left behind at cutover.
What happens to calls during a power or internet outage?
VoIP phones need power and a working connection. We can plan battery backup and a secondary path, such as mobile apps, so calls keep flowing, and potential outages are handled 24/7/365.
Do I need new desk phones?
Not always. Some existing phones are compatible, and many users work from softphone or mobile apps. We review your hardware before recommending anything.
Related TANET services
Ready to upgrade your business phone system?
Contact TANET about managed VoIP that supports growth, with local techs when you need them.